Refund & Return Policy

Last Updated: August 1, 2026

At HoneyCub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged during transit.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The item is missing parts or accessories (if applicable).

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.

  • All original tags, labels, packaging, invoices, and accessories must be included.

  • The return request must be submitted within 7 days of delivery.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

  • Products used, washed, altered, or damaged after delivery.

  • Items without original packaging or tags.

  • Products purchased during clearance or final sale (unless defective).

  • Gift cards or promotional items.

  • Personal care or hygiene products, if applicable.

How to Request a Return

To initiate a return:

  1. Email us at support@honeycub.in within 7 days of receiving your order.

  2. Include:

    • Your Order Number

    • Reason for the return

    • Clear photos or videos of the product (if damaged, defective, or incorrect)

  3. Our support team will review your request and provide further instructions.

Returns sent without prior approval may not be accepted.

Return Shipping

  • If the return is due to our error (wrong product, damaged item, or manufacturing defect), HoneyCub will arrange or reimburse the return shipping, where applicable.

  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

Inspection

Once we receive your returned item, it will be inspected to verify that it meets our return eligibility criteria.

We reserve the right to reject returns that do not comply with this policy.

Refunds

If your return is approved:

  • Refunds will be processed to the original payment method used during purchase.

  • Please allow 5–10 business days for the refund to reflect in your account after it has been processed.

  • Processing time may vary depending on your bank, card issuer, or payment provider.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

Exchange Policy

We offer replacements or exchanges only if:

  • The product received is damaged.

  • The wrong item was delivered.

  • The product has a verified manufacturing defect.

Replacement requests are subject to product availability.

If the requested item is unavailable, a refund may be issued instead.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return if your order qualifies under this policy.

Refused Deliveries

If an order is refused at the time of delivery or returned due to an incorrect address or customer unavailability, any applicable shipping and return shipping charges may be deducted from the refund amount.

Damaged Packages

If your package appears damaged or tampered with upon delivery:

  • Refuse the package if possible.

  • Take clear photographs.

  • Contact us within 24 hours of delivery.

We will investigate the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

HoneyCub
Email: support@honeycub.in
Website: https://honeycub.in